Terms of service

By accessing, browsing, or purchasing from SYSELI, you agree to these Terms of Service.

By using this site, you confirm that you are at least the age of majority in your country or place of residence.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

We may refuse or restrict access to the Services where reasonably necessary for lawful business, security, fraud-prevention, or policy-enforcement purposes.

You may not use our site or products for any illegal or unauthorized purpose, and you must not transmit viruses, malware, or other destructive code.

All product descriptions, prices, promotions, offers, and availability may change without notice. Changes will not affect an order that we have already accepted unless required by law or agreed with you.

We make reasonable efforts to display our products, colors, and details accurately. However, the appearance of colors may vary depending on your device and display settings.

You agree to provide current, complete, and accurate purchase and account information for orders placed through our site.

We may refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, incorrect information, product unavailability, pricing errors, or suspected unauthorized resale. If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.

Due to hygiene considerations, certain sealed intimate products may not be eligible for return after their hygiene seal or protective strip has been removed. Please review our Return and Refund Policy for complete conditions and applicable consumer rights.

We are not responsible for delays caused by customs clearance, incorrect shipping information supplied by the customer, severe weather, carrier disruption, or other events outside our reasonable control. This does not exclude responsibility for the goods or delivery where applicable law provides otherwise.

For EU customers, the risk of loss or damage generally remains with us until you or a person designated by you receives the goods, unless you independently arranged a carrier that we did not offer.

Our site may contain links to third-party websites or services. We do not control and are not responsible for their content, policies, security, or practices.

Occasionally, our site may contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability. We may correct these errors and update the relevant information.

If a material error affects an order that has already been placed, we may contact you and offer the choice of accepting the corrected information or canceling the affected order for a refund.

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free. Nothing in these Terms excludes any warranty, remedy, or consumer right that cannot legally be excluded.

To the fullest extent permitted by applicable law, SYSELI will not be liable for indirect, incidental, special, or consequential losses arising from use of the site or purchase of our products. This limitation does not apply where liability cannot legally be limited or excluded.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

These Terms remain effective unless terminated by you or us. We may terminate or restrict access to the Services if you materially violate these Terms, misuse the Services, or create a security or legal risk.

These Terms, together with the policies posted on this site, form the agreement between you and us concerning your use of the Services. Nothing in these Terms limits mandatory rights available under applicable consumer law.

We may update these Terms by posting a revised version on this page. Changes will apply from the stated effective date and will not alter the terms governing orders placed before that date unless required by law.

EU customers continue to benefit from the mandatory consumer protections of their country of residence and may pursue available remedies through the courts or authorities permitted by applicable law.

If you have questions about these Terms of Service, please contact us at support@syseli.com.