Privacy policy
Last updated: April 9, 2026
This Privacy Policy describes how SYSELI (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from our store, or otherwise interact with us through our website and related services (the “Services”).
Our store is powered by Shopify, which helps us provide the Services to you. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect the following types of personal information:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, such as the items you view, add to cart, purchase, return, exchange, or cancel.
- Payment-related information, such as payment method details and payment confirmation. Payment processing may be handled by third-party payment providers.
- Communications, such as messages you send to us through email or customer support.
- Device and technical information, such as your IP address, browser type, device type, and network connection.
- Usage information, such as how you browse, interact with, and navigate our website.
2. How We Collect Your Information
We may collect personal information:
- Directly from you, when you place an order, contact us, or otherwise submit information to us.
- Automatically, through cookies and similar technologies when you use our website.
- From service providers and partners, including Shopify and other vendors that help us operate our store, process payments, fulfill orders, analyze performance, and provide advertising or support services.
3. How We Use Your Information
We may use your personal information to:
- Provide, operate, and improve our Services.
- Process payments and fulfill your orders.
- Arrange shipping, returns, refunds, and customer support.
- Communicate with you about your order, inquiry, or account-related matters.
- Personalize your shopping experience.
- Send marketing emails and show you relevant advertisements on our website or on third-party platforms, where permitted by law.
- Detect, prevent, and investigate fraud, abuse, or other harmful or unlawful activity.
- Comply with legal obligations and enforce our terms, policies, and rights.
4. How We Share Personal Information
We may share your personal information in the following circumstances:
- With Shopify and other service providers that help us operate our business, such as payment processors, hosting providers, analytics providers, fulfillment partners, customer support providers, and shipping partners.
- With marketing and advertising partners to help us promote our products and services, where permitted by law.
- When you direct us to share information, request certain services, or otherwise consent to sharing.
- In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets.
- To comply with legal obligations, respond to lawful requests, protect our rights, investigate violations, or prevent fraud or security issues.
5. Shopify
Our store is hosted by Shopify. As part of providing the Services, Shopify may collect and process personal information about your interaction with our store. Information you submit through our Services may be shared with Shopify and its service providers in order to operate and improve the Services.
To learn more about how Shopify handles personal information, you can review Shopify’s consumer privacy information at:https://privacy.shopify.com/en
6. Cookies and Similar Technologies
We and our partners may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, and support advertising and analytics.
Depending on where you live, you may have rights or choices regarding cookies and targeted advertising.
7. Third-Party Links
Our website may contain links to third-party websites or services that we do not own or control. If you visit a third-party site, you should review its privacy policy and terms. We are not responsible for the privacy, security, or content of third-party websites.
8. Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age as those terms may be defined under applicable law.
9. Data Security and Retention
We use reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.
10. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Request a copy of your personal information.
- Request portability of your personal information in certain circumstances.
- Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
- Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
These rights may be subject to exceptions and limitations under applicable law. We may need to verify your identity before processing your request.
11. Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the email below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
12. International Transfers
Your personal information may be transferred to, stored, or processed outside your country of residence.
Where required by applicable law, we rely on recognized transfer mechanisms for international data transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the “Last updated” date and post the revised version on our website.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any applicable privacy rights, please email us at:
support@syseli.com