Privacy policy

Last updated: September 7, 2026

This Privacy Policy describes how SYSELI ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from our store, or otherwise interact with us through our website and related services (the "Services").

Our store is powered by Shopify, which helps us provide the Services to you. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, including items you view, purchase, return, exchange, or cancel.

• Payment-related information, such as payment method details and payment confirmation.

• Communications you send to us through email or customer support.

• Device and technical information, such as your IP address, browser type, device type, and network connection.

• Usage information about how you browse and interact with our website.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, contact us, or submit information.

• Automatically through cookies and similar technologies.

• From Shopify and service providers that help us process payments, fulfill orders, analyze performance, advertise, and provide support.

3. How We Use Your Information

We may use your personal information to:

• Provide, operate, and improve our Services.

• Process payments and fulfill orders.

• Arrange shipping, returns, refunds, and customer support.

• Communicate with you about your order, inquiry, or account.

• Personalize your shopping experience.

• Send marketing communications and display relevant advertising where permitted by law.

• Detect and prevent fraud, abuse, or unlawful activity.

• Comply with legal obligations and enforce our terms and policies.

4. Legal Bases for EU/EEA Customers

Where the General Data Protection Regulation (GDPR) applies, we process personal information based on one or more of the following:

• Performance of a contract, including processing and delivering your order.

• Compliance with a legal obligation.

• Our legitimate interests, such as operating, protecting, and improving our Services, where those interests do not override your rights.

• Your consent, where required, including for certain marketing activities or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

5. How We Share Personal Information

We may share personal information:

• With Shopify and service providers such as payment processors, hosting providers, analytics providers, fulfillment partners, customer support providers, and shipping partners.

• With marketing and advertising partners where permitted by law.

• When you request or consent to the sharing.

• In connection with a merger, acquisition, financing, or sale of assets.

• To comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraud and security issues.

6. Shopify

Our store is hosted by Shopify. Shopify may collect and process information about your interaction with our store to provide and improve the Services.

You can learn more about Shopify's privacy practices at:

https://privacy.shopify.com/en

7. Cookies and Similar Technologies

We and our partners may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use our Services, and support advertising and analytics.

Where required by law, non-essential cookies and similar technologies will be used only with your consent. You can manage or withdraw your cookie choices through the available cookie settings.

8. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. You should review their privacy policies and terms. We are not responsible for the privacy, security, or content of third-party websites.

9. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.

10. Data Security and Retention

We use reasonable measures to help protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

11. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of certain processing.

• Receive a portable copy of certain personal information.

• Object to certain processing, including direct marketing.

• Withdraw consent where processing is based on consent.

• Unsubscribe from marketing emails using the unsubscribe link.

• Lodge a complaint with your local data protection authority.

These rights may be subject to exceptions under applicable law. We may need to verify your identity before processing a request.

12. Complaints

If you have concerns about how we handle your personal information, please contact us using the email below.

EU/EEA customers may also lodge a complaint with the data protection authority in their country of residence.

13. International Transfers

Your personal information may be transferred to, stored, or processed outside your country of residence.

Where required by applicable law, international transfers will be supported by a recognized legal mechanism, such as an adequacy decision or appropriate contractual safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the "Last updated" date and post the revised version on our website.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your applicable privacy rights, please email us at:

support@syseli.com