FAQ

Is the packaging discreet?

Yes. Every order is shipped in discreet packaging with no revealing product details on the outside.

How do I choose the right size?

Please check the size guide on each product page. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

How long does order processing take?

Orders are typically processed within 1–2 business days.

How long does shipping take?

Shipping time varies depending on your location and selected shipping method. Tracking information will be sent once your order has been shipped.

Can I return my order?

Please review our Return & Refund Policy for full details on returns, refunds, and eligibility. Due to hygiene reasons, certain intimate items may not be eligible for return or exchange.

When will I receive my tracking information?

Once your order has been processed and shipped, tracking information will be sent to your email.

How can I contact support?

You can contact us at support@syseli.com, and our team will get back to you within 24–48 business hours.